Finance & Infrastructure Help Centre Officer

Join Our Financial Shared Services Team - Billing & Receipting

Are you a proactive, solutions-focused professional with a passion for finance and customer service?

Catholic Schools Parramatta Diocese (CSPD) is seeking a motivated team member to join our Financial Shared Services (Billing & Receipting) Team on a full-time, permanent basis. This is an exciting opportunity to work in a customer-focused finance environment, supporting both internal and external stakeholders across the diocese.

If you are currently employed by Catholic Schools Parramatta Diocese, please submit your application via our internal Careers Site on EmployeeConnect. We are excited to support you in the next step of your career.

About the Opportunity

You will be a key point of contact for CSPD internal and external stakeholders, providing timely and professional support across the Finance & Infrastructure Directorate.  This role suits someone with strong finance transactional experience who enjoys helping customers and resolving queries efficiently and accurately.

Key responsibilities include, but are not limited to:

• Providing first-line support to internal and external stakeholders regarding finance related enquiries

• Diagnose and resolve common application or process-related issues affecting F&I operations

• Investigating, resolving, and escalating complex finance queries with clear documentation

• Ensuring accurate processing and reconciliation of financial transactions

• Identifying recurring issues and contributing to process improvements to enhance service delivery

• Collaborating with internal tea…