Finance & Infrastructure Help Centre Officer

Join Our Financial Shared Services Team - Billing & Receipting

Are you a proactive, solutions-focused professional with a passion for finance and customer service?

Catholic Schools Parramatta Diocese (CSPD) is seeking a motivated team member to join our Financial Shared Services (Billing & Receipting) Team on a full-time, permanent basis. This is an exciting opportunity to work in a customer-focused finance environment, supporting both internal and external stakeholders across the diocese.

If you are currently employed by Catholic Schools Parramatta Diocese, please submit your application via our internal Careers Site on EmployeeConnect. We are excited to support you in the next step of your career.

About the Opportunity

You will be a key point of contact for CSPD internal and external stakeholders, providing timely and professional support across the Finance & Infrastructure Directorate.  This role suits someone with strong finance transactional experience who enjoys helping customers and resolving queries efficiently and accurately.

Key responsibilities include, but are not limited to:

• Providing first-line support to internal and external stakeholders regarding finance related enquiries

• Diagnose and resolve common application or process-related issues affecting F&I operations

• Investigating, resolving, and escalating complex finance queries with clear documentation

• Ensuring accurate processing and reconciliation of financial transactions

• Identifying recurring issues and contributing to process improvements to enhance service delivery

• Collaborating with internal teams to support efficient and compliant financial operations

About You

• Demonstrated experience in finance transactional functions such as AP, AR, and collections

• Strong customer service and communication skills, with a professional and solutions-focused approach

• Enjoy working with customers and engaging with both internal and external stakeholders

• Ability to work collaboratively within a team environment

• Experience in a shared services, finance help desk, or similar environment is advantageous

• A current Working With Children Check (Paid Employee)

The benefits

• Competitive remuneration and benefits

• Up to 25% off school fees for your children

• Wellbeing initiatives and resources

• Professional growth and development opportunities 

• State-of-the-art facilities and a supportive team

• Cultural leave for Aboriginal & Torres Strait Islander employees

About Us

At Catholic Schools Parramatta Diocese (CSPD), we serve over 40,000 students and employ 5,000+ staff across a vibrant network of primary and secondary schools. We're on a mission to transform learning and empower every student to reach their full potential. Join a purpose-driven organisation that invests in its people and its future.

Ready to Make a Difference?

This role involves working with children and requires satisfactory employment screening, including a National Police Check and a valid Working with Children Check. All staff must follow CSPD’s Child Safeguarding Procedures and Code of Conduct.
Learn more at Office of the Children’s Guardian.

We welcome applicants from Aboriginal and Torres Strait Islander backgrounds and diverse cultures.