Service Desk Officer
Employment
Full time, Permanent
Subject
General
Sector
Catholic
Salary range
Closing date
4 December 2026
Posted 4 Nov 2026
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Role description
Service Desk Officer | Catholic Education Diocese of Bathurst (Dubbo Office)
Full-time | Permanent Position
Immediate commencement can be negotiated
Salary paying up to $86,935.00 + super
Access to Fitness Passport & salary packaging
About the Role
Catholic Education Diocese of Bathurst is seeking a committed and service-oriented Service Desk Officer to join the team in Dubbo on a full-time permanet basis. This position plays a vital role in supporting school and office-based technology systems across the diocese.
Key responsibilities:
- Provide first-line technical support and triage service desk tickets.
- Deliver both remote and onsite ICT support across school and office environments.
- Communicate clearly and effectively with users regarding issue resolution and timelines.
- Support staff and students in using approved ICT services to enhance teaching and learning.
- Promote a self-service culture by empowering users through training and support.
- Participate in ICT projects, meetings, and service improvement initiatives.
- Assist with equipment procurement, budgeting, and audiovisual support as required.
- Ensure compliance with Work Health & Safety policies and report any hazards.
A copy of the position description can be found by clicking here
About You
- A strong alignment with the Vision and Mission of Catholic education.
- Excellent interpersonal and customer service skills.
- Proven experience in ICT support, ideally within education or a similar setting.
- Familiarity with ITSM platforms and ticket management processes.
- Ability to work independently and collaboratively across multi…