AV and IT Support Technician

Selection Criteria

Key Selection Criteria

SC1        Demonstrated experience providing first-line IT and AV support in a school, education or similar environment, including troubleshooting hardware, software and network issues.

SC2        Demonstrated technical knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems, including the ability to install, configure and maintain equipment.

SC3        Demonstrated ability to work independently, manage competing priorities and escalate issues appropriately.

SC4        Demonstrated high-level oral and written communication skills, including the ability to train and advise staff with varying levels of technical knowledge.

SC5        Demonstrated ability to develop and maintain clear procedures and documentation.

SC6        Demonstrated ability to troubleshoot and solve problems in non-standard environments.

Role

This role is a unique opportunity to join a high-performing team that supports the various state-wide programs offered by CHES.

Reporting to the IT Manager, and working alongside two other members of the IT Team, the role is responsible for the day-to-day support, maintenance and installation of the school's IT and audio-visual systems.

The technician must be able to work independently on routine tasks, manage competing priorities and escalate complex issues to the IT Manager. The role suits someone with relevant AV and IT qualifications and/or experience, strong organisational skills and a service-focused approach.

The responsibilities below describe the major duties of the role. Other duties of…