ICT Service Desk Officer

• Employer of Choice in Education for 2025 & 2026
• Industry-leading staff benefits & wellbeing initiatives
• Fixed-term Opportunity | Jan - Sept 2027

About the Role

As a key member of the ICT Service Desk Team, the ICT Service Desk Officer will be responsible for providing Level 1 and 2 technical support and advice. You will provide an exceptional level of customer service, by acknowledging, updating and resolving service requests, and always keeping staff and students informed. This role covers support of the desktop, laptop, iPad, and BYOD environments, College networks and communications services (video conference, print, phone, email, digital signage, and audio visual), and service support of College academic and corporate staff, and students.

 

Full-Time Fixed-Term Opportunity | January - September 2027

Why work at Sheldon College?

Sheldon College has proudly been named an Employer of Choice in Education for 2025 & 2026, a testament to our commitment to creating a supportive, rewarding, and dynamic workplace. We believe that People Make the Difference, and we invest in our staff through industry-leading benefits that promote Financial, Health and Wellbeing, Social, Family, and Professional Growth.

Our leading, comprehensive benefits include:

• Above Award remuneration.
• Salary Sacrifice and Superannuation Co-Contribution.
• College-paid Parental Leave.
• 24/7 Employee Assistance Program for staff and their families.
• Corporate discounts including Health Insurance, Gym and Optometry.
• Employee fee discounts at our on-site Early Learning Centre and Prep–12 College.
• Staff Wellness Progra…