Information and Communication Technology (ICT) Support Officer

St Paul's Catholic Primary School, Nightcliff is looking to employ an Information and Communication Technology (ICT) Support Officer. 

The ICT Support Officer delivers high-quality technical support, infrastructure maintenance, and system administration.
The role ensures that the digital school environment remains safe, highly reliable, and optimised for effective primary education.
The position requires a collaborative individual who acts as the main point of contact for staff, students, and leadership, while aligning with the Catholic mission, values, and systemic child safeguarding frameworks of Catholic Education Northern Territory (CENT).

Key Responsibilities & Duties
• Provide technical advice and desktop, hardware, and software support to all teachers,
administration staff, and primary school students.
• Configure, fix, image, deploy, and maintain desktop systems, interactive whiteboards,
classroom displays, laptops, tablets, chromebooks, IP phones and printing hubs.
• Triage, resolve, or escalate issues.
• Maintain school network connectivity, including local server frameworks, wireless access
points (Wi-Fi), and internet gateways. Diagnose and resolve complex LAN/WAN, routing,
and switching issues.
• Provide user identity administration, including setting up and decommissioning accounts
within Google Workspace environments and another school’s platforms

Enforce rigorous backups, routine hardware cycles, system patches, and basic
cybersecurity updates.

Educational Technology Support
• Administer school information portals, learning systems, and tracking pr…