Systems Support Officer

This is a permanent full-time position commencing ASAP

The Department’s Work Health Safety and Wellbeing Directorate comprises two branches: Safety and Staff Wellbeing and Employee Support Services. The Directorate is responsible for ensuring that legislative frameworks are complied with and that employees’ mental health and wellbeing are supported. It provides strategic and operational advice to the Minister, Director General, school leaders and line managers on a range of matters including:

• work health and safety (WHS)
• staff wellbeing
• employee assistance and mediation programs
• workers’ compensation
• injury management

The Role

As a Systems Support Officer, you will assist with the administration, support and enhancement of systems that enable schools, education support settings and corporate services to manage workplace health and safety activities. Working closely with system users, subject matter experts and project team members, you will help ensure WHS systems are reliable, user-friendly and aligned with business needs.

The role contributes to a range of activities including system configuration and testing, user support, development of training and guidance materials, reporting, data quality activities and continuous improvement initiatives. You will also assist with the delivery of training and support resources that help build user capability and promote consistent business processes across the Department.

Working within a collaborative team environment, you will build productive relationships with stakeholders across schools and central services to identify issues, supp…