Homestay Officer – John Paul International College

About the Role
John Paul College is seeking a caring, organised and culturally aware Homestay Officer to join our International and Accommodation team. This permanent full-time role provides operational and administrative support to the Homestay Program, ensuring the day-to-day welfare, accommodation and compliance needs of international students in homestay are met to a high standard.

Reporting to the Homestay Manager, you will be a key point of contact for students, homestay providers and families, helping to deliver a safe, supportive and culturally responsive living environment.

Key Responsibilities

·         Provide day-to-day welfare support to international students, building rapport and helping them adjust to their homestay environment, including cultural adjustment and homesickness

·         Support the admissions process for students entering homestay, including documentation, interviews and collation of medical and special requirements information

·         Monitor student welfare and escalate concerns to the Homestay Manager in a timely manner

·         Maintain positive relationships with homestay provider families, supporting onboarding, Blue Card verification checks and training sessions

·         Conduct homestay household visits, including initial assessments, annual re-inspections and follow-up on remediation items

·         Communicate with parents and families of homestay students, and assist with newsletters, updates and digital correspondence

·         Provide administrative and logistical support for the Extended Day Program, including food, external tutors an…