IT Support Officer

About the business and the role 

• Full time
• Work in one of Australia’s Best Workplaces®
• Fast paced, dynamic environment
• Flexible working arrangements
• 5 weeks annual leave
• Immediate start

SEDA College (Victoria) is the leader of applied learning for Year 11 & 12 students. We partner with peak industry organisations to provide our students unique opportunities and experiences specific to their interests. Our students will receive a tailored career plan to develop key employability and life skills for a successful future.  SEDA College is currently seeking a qualified and motivated IT Support Officer to join our team located in Camberwell.

 Reporting to the Head of Information Technology

Job tasks and responsibilities 

• Provide first level support for all IT helpdesk enquiries and manage ticket queues servicing staff, students and parents as required.
• Ensure tickets are resolved in a timely manner subject to Service Level Agreements.
• Provide support to end users by way of responding to requests, resolving problems, working with the Head of Information Technology and various other staff on solutions.
• Support and maintain Azure, Entra and Intune environments, Active Directory, Windows Servers and Storage, Cloud and On-Premises infrastructure.
• Responsible for day to day IT Support and Backup management.
• Prescribe and implement system improvements.
• Provide software support for user applications, including support in basic to advanced software operations and general use of computers and peripherals.
• Configure, install, and support desktops, notebooks, printers and other general periphe…