Service Centre Team Leader

Closes: 05 October 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 44257
Directorate:Education
Advertised (Gazettal date): 28 September 2026
Contact Officer: Ken Dodds on Ken.Dodds@act.gov.au or (02) 6205 1511

Details: The Service Centre Team Leader leads a customer-focused support team delivering high-quality assistance to schools, educators, students, and stakeholders. Working in a fast-paced service environment, the role is responsible for overseeing daily operations, managing team performance, and ensuring service standards are consistently achieved.

The role has strong leadership, organisational, and communication skills, with a focus on customer service and service support centre operations. The role will manage competing priorities, handling escalations, and building positive relationships with stakeholders at all levels.

This role sits within the Digital Strategy, Services and Transformation (DSST) Branch which provides services to the Directorate in identifying, developing and managing appropriate information and technical resources for corporate and school staff as well as students. This includes managing and providing advice and business and technical support on Teaching and Learning systems, Business and Administration systems, ICT programs and relevant policies and procedures.

We are committed to creating an inclusive environment where people with diverse thou…