Help Centre Lead - Finance & Infrastructure

Help Centre Lead - Finance & Infrastructure

Lead customer service improvement through technology, data and exceptional support

Are you a strong communicator with a passion for problem-solving, leadership, and service excellence? This permanent, full-time opportunity is your chance to lead a dedicated team in delivering high-quality level-1 customer service and support that keeps our Finance & Infrastructure operations running smoothly across 83 schools.

As the Finance & Infrastructure (F&I) Help Centre Lead at Catholic Schools Parramatta Diocese (CSPD), you will oversee the day-to-day operations of the Help Centre which is our central point of contact for all finance and infrastructure enquiries. You’ll drive service improvement, coach and mentor staff, and ensure that our systems and processes support CSPD’s mission of delivering exceptional service to schools and teams across the Diocese.

The successful candidate will bring either a finance background or strong customer service experience, together with an interest in technology, data analysis and continuous improvement. 

If you are currently employed by Catholic Schools Parramatta Diocese, please submit your application via our internal Careers Site on EmployeeConnect. We are excited to support you in the next step of your career.

About the Opportunity

The F&I Help Centre Lead plays a key role in ensuring the delivery of timely and accurate support while fostering continuous improvement and capability development within the team.

In this role, you will contribute to a range of responsibilities, including but not l…