Customer Service Team Leader

ABOUT US

Camberwell Grammar School is an independent Anglican day school for boys from Pre-Preparatory to Year 12. We aim to give every student in our care the very best education in order to prepare them for life beyond school. We are a learning community, which encourages staff, students, past students and parents to involve themselves fully in all aspects of school life and to identify themselves with its values: Learning, Respect, Integrity, Courage and Optimism. We are proud of the warm spirit and sense of community that characterises our school family.

Our school campus is located in the leafy inner east suburb of Canterbury, on land originally inhabited by the Wurundjeri People of the Kulin Nation, and blends period architecture with exciting contemporary design and state-of-the-art facilities.

ABOUT THE ROLE

We are seeking an experienced and customer focused Customer Service Team Leader to lead the frontline customer experience across Camberwell Grammar School’s Aquatics and Community Programs.

Working closely with the Aquatics Manager, you will lead and support our casual Customer Service, Administration and Marketing teams, oversee frontline operations and enrolments, and ensure our customers receive a consistently welcoming, responsive and high quality experience.

You will take ownership of customer service standards, manage escalated enquiries and feedback, and oversee the systems, processes and administration that support the smooth delivery of our programs. You will also contribute to program growth by monitoring enquiries, enrolments and retention, identifying oppo…