Screening Case Management Officer

This is a permanent full-time position commencing in October 2026

The Professional Standards and Conduct Division includes the Standards and Integrity Directorate, the Risk and Assurance Directorate, the Legal and Legislative Services Branch, Parent Liaison, and the Personnel Screening Unit.

The Department’s Personnel Screening Unit (the Unit) is an accredited agency endorsed by the Australian Criminal Intelligence Commission for the National Police Checking Service. The Unit ensures the probity of all employees through police clearance procedures and the review of existing information.

The Role

Screening Case Management Officers provide a customer focused and efficient service to screening applicants, via telephone and email. They maintain a working knowledge of the Department’s Criminal History Screening policy and procedures and apply that knowledge when responding to queries from schools, applicants and other key stakeholders.

If successful, you will verify applicants’ identity in line with processes established in the Service Agreement between the Australian Criminal Intelligence Commission and the Department. Additionally, you will implement business rules to ensure privacy and confidentiality of customers’ personal information is maintained in compliance with the Australian Criminal Intelligence Commission Service Agreement.

You will liaise with applicants who have criminal history and may assist with the preparation of statements and references. You will also liaise with WA Police and assess all information gathered in making a recommendation to management about the appli…