Assessment Officer

This is a permanent full-time position commencing ASAP

The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.

The Directorate promotes a strong culture of integrity by providing education, training, and support that upholds high standards of conduct. It focuses on effective complaint resolution, child safety, and reducing the risk of serious misconduct, including fraud and corruption, by investigating allegations of staff conduct in line with the Public Sector Management Act 1994, the department’s Code of Conduct, and relevant policy frameworks and instructions from the Public Sector Commissioner.

The Role

The role supports the effective management of complaints, allegations, and investigations by maintaining and administering a comprehensive case management database. It ensures that all matters are accurately recorded, classified, allocated, monitored, and resolved within established timeframes, in compliance with legislative and regulatory requirements, departmental policies, and the Australian Standards for Complaints Handling.

The position provides advice and support to internal and external stakeholders on complaint and investigation matters, and assists senior management by identifying …