ICT Technician (IT Technician)

Position details:

The Senior ICT Technician provides high-level, on-site ICT support to the College community, ensuring the reliable, secure and effective operation of digital technologies supporting teaching, learning, administration and student wellbeing. The role works closely with the ICT Services Manager, College Executive Leadership Team (ELT), the Director of Innovation, Director of Pedagogy, CEWA Digital Technology teams and external service providers to deliver consistent, best-practice ICT services aligned with College and CEWA standards, policies and strategic priorities.

Position Description: 
This is a full-time, ongoing position with an immediate start or by negotiation.

Selection Criteria:
Essential
•A strong commitment to the ethos of Catholic education and a willingness to promote and support Catholic values as a member of the Lumen Christi College community.
•Tertiary, technical or relevant industry qualifications in ICT, or equivalent demonstrated experience.
•Substantial experience providing advanced ICT support in a complex, multi-user environment, preferably within education.
•Demonstrated ability to troubleshoot and resolve complex technical issues and act as an escalation point for other ICT support staff.
•Strong knowledge and practical experience across Microsoft technologies, including Microsoft 365, Windows Server and desktop operating systems, Microsoft Intune, Microsoft Azure and associated management tools.
•Experience using ICT service-desk systems and applying effective incident, request, asset and change-management practices.
•Demonstrated ability to p…