ICT Technician (HelpDesk)

Position Details:

The position of ICT Technician is part of the Mother Teresa Catholic College IT Support team.
The role is responsible for administering assistance in the operation of ICT functions at the College, including providing service delivery and basic troubleshooting for digital platforms and devices. In
providing digital support, the ICT Technician helps ensure that the College's learning technologies are operational, up-to-date, and catalogued.
The ICT Technician is directly accountable to the ICT Coordinator on behalf of the Business Manager.
The ICT Technician will also provide support to the Executive team in the course of their duties.

Selection Criteria:
· Excellent interpersonal skills.
· Ability to provide excellent customer service to internal and external community members.
· High level administration skills including proficiency in using Microsoft 365, including Outlook, Word, Excel, Teams.
· A good level of proficiency in a range of ICT technologies, digital learning platforms, computing programs and Apple resources
· Experience with Mac OS X and iPadOS/iOS systems
· Troubleshooting browser related issues for Web Apps
· Customer service skills
· Good communication skills - both written and verbal
· Good attention to detail
· Effective time management
· Excellent organisational and management skills.
· Ability work independently as well as part of a team.
· A growth mindset.
· Ability to use initiative and problem-solve – i.e. be solution focused.
· Ability to maintain discretion and confidentiality.
· Actively support and promote the objectives and ethos of Catholic Educat…