IT Support Trainee - ES 1-2

Selection Criteria

1. Demonstrated technical knowledge and experience in ICT support ¿ Windows and Apple devices, Microsoft 365, printing and basic networking ¿ in a school or comparable environment.
2. Demonstrated ability to support and administer school management/communication platforms such as Compass, including account management,  parent teacher interviews and first-level troubleshooting.
3. Well-developed communication and interpersonal skills, with the ability to provide clear, patient support to staff and students of varying technical ability and to work effectively within a small team.
4. Demonstrated problem-solving and organisational skills, including the ability to prioritise a high volume of requests, judge when to resolve versus escalate, and maintain accurate records.

Role

The Level 1 IT Support Technician is the first point of contact for day-to-day technical support across the College, keeping staff and student devices, software and school platforms running reliably. Working within the College's ICT team, the technician logs, triages and resolves routine support requests, and escalates more complex or infrastructure-level issues to the College's specialist ICT technician.

Responsibilities

• Log, triage, and resolve day-to-day ICT support requests from staff and students; escalate complex or infrastructure issues as required.
• Provide first-level support and administration for Compass and other school platforms ¿ account setup, parent teacher interviews, staff/parent/student portal queries and basic configuration.
• Provide support with printers and photocopiers 
• Set up, im…