IT Technician

Selection Criteria

1. Technical Knowledge and ICT Support
Demonstrated ability to provide technical support for Windows and Apple devices, including installation, configuration, troubleshooting and maintenance of hardware and software. Experience with device management platforms such as Mosyle MDM, Apple School Manager, Microsoft Intune, MDT or similar technologies would be highly regarded.

2. Problem Solving and Technical Diagnosis
Demonstrated ability to investigate, diagnose and resolve ICT issues efficiently, including hardware, software, networking and connectivity problems. Ability to apply analytical thinking to identify the root cause of technical issues and restore services with minimal disruption to staff and students.

3. Organisation, Project Support and Continuous Improvement
Demonstrated ability to organise and prioritise workload, maintain accurate ICT asset records and documentation, and contribute to ICT projects. A commitment to identifying opportunities to improve systems, processes and device management practices while supporting the school's evolving technology environment.

4. Communication, Customer Service and Teamwork
Highly developed interpersonal and communication skills with the ability to provide professional, responsive and effective ICT support to staff and students. Demonstrated ability to work collaboratively with colleagues, leadership, the Technical Support to Schools Program (TSSP) and external providers while also working independently when required.

5. Learning, Innovation and Adaptability
Demonstrated commitment to ongoing professional learnin…