Member Services Officer

Independent Schools NSW is the peak body supporting and representing independent schools in NSW and provides a range of services across NSW and ACT.

The role of the Member Services Officer at Independent Schools NSW involves providing exceptional telephone support and website query response to staff in member schools.

The position will be part of a broader member engagement team and work closely with colleagues across the organisation to effectively triage, assign and resolve incoming communications by phone and via website queries.

Key Accountabilities
Operational Accountabilities

• Serve as a central point of contact for external and internal communication.
• Answer and distribute incoming calls and website queries efficiently and effectively creating a positive and memorable experience for all representatives of member schools.
• Address member needs promptly, demonstrating attentiveness and empathy.
• Respond to and distribute help-desk tickets and close-off tickets appropriately.
• Address and problem-solve some matters at the point of enquiry e.g. changes to member profile.
• Liaison with internal staff.
• Work within Independent Schools NSW processes and procedures to modify/develop/evolve new processes and procedures to suit the demands and requirements of the role.

Qualifications, Experience and Knowledge/Skills

Qualifications

• N/A

What Experience are we looking for?

• Proven experience in a receptionist, administration/office support or customer service role.

What Knowledge/Skills are we looking for?

Customer Service & Communication

• Demonstrated ability to engage professionall…