Operation Manager - Information Management

This is a permanent full-time position commencing October 2026

The Business and Customer Services (BCS) Directorate supports the objectives and outcomes of clients by providing value for money corporate services through skilled and motivated people. The BCS aims to deliver services within an environment of standardised systems and processes.

The Corporate Information Services (CIS) Branch works to improve information quality, accessibility, reliability and security to support departmental business and is responsible for the provision of records management, system administration, Freedom of Information (FOI) and legal information disclosure and Library services.

The Role

The Operations Manager has three key areas of responsibility. Information and data management, where they provide leadership in managing the development, implementation, maintenance and evaluation of strategic policy, guidelines and procedures for Information Management operations, including customer service.

Management and branch support, which involves contributing to the management of the Branch, ensuring a work environment that is safe, fosters equity and diversity, enables the achievement of personal and Education Business Services goals. And provide leadership, direction, support and guidance to the Information Management Team as well as steering operational information management strategies and practices across the Education system.

Within the area of customer and stakeholder management and liaison you will address and resolve complex issues of conflict and dissatisfaction between the Branch and its client…