IT Service Delivery Coordinator

Job No: TCE4813

Commencement Date: 03 August 2026

Location: Townsville Catholic Education Office - Denham Street Office

Salary Range:$121,496 to $136,746 (pending experience) + Superannuation

Lead the delivery of reliable, customer-focused IT services across Townsville Catholic Education.

We're seeking an experienced IT Service Delivery Coordinator to join our Information Technology and Services team. In this key leadership role, you'll coordinate the delivery of IT services across our network of schools and offices, ensuring incidents are resolved efficiently, priorities are managed effectively, and service levels are consistently achieved.

Working closely with technical teams and stakeholders across the organisation, you'll lead incident response activities, coordinate resources, oversee change management processes and drive continuous improvement initiatives that enhance service delivery. You'll play an important role in ensuring our technology services remain reliable, responsive and aligned with the needs of our schools and support offices.

You'll be an experienced IT professional with a strong background in service delivery, incident management or IT operations. A natural leader, you'll bring excellent organisational skills, sound judgement and the ability to prioritise competing demands while maintaining a strong customer focus. Experience leading teams, coordinating resources and driving operational improvements will see you succeed in this role.

You will be a confident communicator who builds strong working relationships across technical and non-technical team…