Social Worker - Feedback and Complaints

Closes: 03 July 2026

Classification: Health Professional Officer Level 4
Salary: $127,597 - $141,511 plus superannuation
Position No: 71355
Directorate:Education
Advertised (Gazettal date): 19 June 2026
Contact Officer: Jessica Ross on Jessica.Ross@act.gov.au or (02) 5124 4227

Details: The advertised Senior Social Work position is a clinical role providing direct case support to students and families with intersecting challenges and vulnerabilities. This role will deliver support through system navigation and advocacy, specialist service coordination, and psychosocial interventions while also contributing to evidence-informed practice through professional learning, developing frameworks, defining processes and building the capability of Education Directorate staff and teams.

This position will initially work with the Feedback and Complaints team for a 6-month trial period. The role has been established to enhance the Education Directorate’s ability to manage complex, sensitive and vulnerable situations by providing social work expertise, trauma informed practice, risk assessment and support to both complainants and staff. The role ensures all people, especially those facing barriers, can meaningfully engage with the complaints process.

The successful applicant will be experienced in working with children and families and have a strong understanding of services in the ACT. They will be able to work independently and part of a team as well as hav…