ICT Field Services Manager

Salary: $134,112 plus superannuation
Employment Status: Full time
Eligibility: Australian Citizen or Permanent Resident
Start Date: Immediate start date available 

About Us  

Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) operates in the ACT and NSW, supporting 56 Schools and nine Early Learning Centres (ELCs). 

The Catholic Education Office (CEO) provides corporate services to the CECG system of schools, ELCs and the CEO through several service areas including Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology (ICT) and People and Culture. 

About the Role  

The ICT Field Services Manager provides operational leadership for ICT field services across schools and offices, ensuring reliable, consistent and high‑quality end‑user support. Working closely with ICT leadership and the Service Delivery Manager, this role leads Technical Support Leads, manages service performance, and acts as an escalation point for complex operational issues.

The role is responsible for embedding service management practices, driving continuous improvement, and building strong relationships with principals, school leaders and office managers. Reporting to the Chief Information Officer, this position suits an experienced ICT professional who enjoys leading people, improving services, and supporting technology outcomes that directly enable schools and staff.

About the Team

The ICT team is a diverse, enterprise‑wide function that supports schools and office…