ICT Service Desk Agent
Job Details
Position Type
Teaching and learning
School Type
Early childhood
Employment Type
Full time, Permanent
Salary Range
Posted Date
March 02, 2026 (1 day ago)
Closing Date
March 15, 2026
Description
Salary:Ā $83,738 plus superannuation
Employment Status: Full-time
Eligibility:Ā Australian Citizen or Permanent Resident
Start Date: Immediate start date availableĀ
About UsĀ Ā
Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) operatesĀ in the ACT and NSW, supporting 56 Schools and nine Early LearningĀ CentresĀ (ELCs).Ā
The Catholic Education Office (CEO) provides corporate services to the CECG system of schools, ELCs and the CEO through several service areas including Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology (ICT) and People and Culture.Ā
About the RoleĀ Ā
The ICT Service Desk Agent is the first point of contact for staff across schools and offices, providing friendly and responsive ICT support. You will handle calls and service requests, resolve issues at first contact where possible, and escalate more complex matters to specialist ICT teams.
Working within established service management processes, you will use the IT service management system to manage incidents and requests, contribute to knowledge articles, and support continuous improvement of service desk operations. Reporting to the Service Delivery Manager, this role suits someone who enjoys helping others and takes ownership of issues.
About the Team
The ICT team supports schools and offices through service desk, field services, infrastructure, cyber security, business systems, applications and data services. The Service Desk plays a central role, working closely with ā¦