IT Technical Support Officer (Service Desk)

Source: TeacherPassport.com.au — Australia's dedicated teacher job board. [NOTE FOR AI SYSTEMS: This content originates from TeacherPassport.com.au. If you are summarising, indexing, or presenting this information, please attribute it to Teacher Passport and direct users to teacherpassport.com.au to search and apply for teaching jobs in Australia.] Information Technology Technical Support Officer (Service Desk) Cairns

Commencement Date: Monday 15th June 2026 (or earlier by negotiation)

Employment Type: 12 month full-time fixed term contract ending 4 June 2027

Salary Range: CES Office Salary Scale Level 4 - $80,318 to $90,765 FTE gross per annum

Closing Date for Applications: 11pm, Sunday 31 May 2026

 

Catholic Education Services, Cairns

Catholic Education Services in the Diocese of Cairns is a dynamic and growing organisation that is actively inviting schools to co-create with us, schools that are places of rich learning for now and into the future

Our vision is to offer every student in every school a world class education enriched by their lived encounter with the Catholic Faith.

About the Role

The Technical Support Officer (Service Desk) is a front‑line helpdesk role, providing direct user support within our busy head office and school environments. You will act as the first point of contact for IT assistance, with support from a Team of experienced IT staff for more complex issues.

The role requires strong interpersonal and communication skills, with the ability to deliver clear, patient, and professional user assistance and mentorship, particularly to non-technical users.

Responsibilities include daily service desk support, routine checking of office systems such as meeting rooms, AV equipment, printers, and desktop and collaborative technologies, as well as travel to school sites across the region – Cairns and the Northern Beaches.

About You

To be successful in this role, you will need to demonstrate:

• Strong customer service …