Service Desk Officer

Service Desk Officer | Catholic Education Diocese of Bathurst 
Full-time | Temporary Position
Commencing 25 May 2026 - 18 December 2026
Access to Fitness Passport & salary packaging

About the Role 

Catholic Education Diocese of Bathurst is seeking a committed and service-oriented Service Desk Officer to join the team in Bathurst on a full-time temporary basis. This position plays a vital role in supporting school and office-based technology systems across the diocese. 

Key responsibilities: 

• Provide first-line technical support and triage service desk tickets.
• Deliver both remote and onsite ICT support across school and office environments.
• Communicate clearly and effectively with users regarding issue resolution and timelines.
• Support staff and students in using approved ICT services to enhance teaching and learning.
• Promote a self-service culture by empowering users through training and support.
• Participate in ICT projects, meetings, and service improvement initiatives.
• Assist with equipment procurement, budgeting, and audiovisual support as required.
• Ensure compliance with Work Health & Safety policies and report any hazards.

A copy of the position description can be found by clicking here 

About You 

• A strong alignment with the Vision and Mission of Catholic education.
• Excellent interpersonal and customer service skills.
• Proven experience in ICT support, ideally within education or a similar setting.
• Familiarity with ITSM platforms and ticket management processes.
• Ability to work independently and collaboratively across multiple teams and sites.
• A commitment to continuous imp…