ICT Service Desk Officer

ICT Service Desk Officer
Full Time | Ongoing

Damascus College is seeking a proactive and customer-focused ICT Service Desk Officer to be the first point of contact for technical support across the College. This is a dynamic, hands-on role where no two days are the same, offering variety, challenge and the opportunity to make a real impact.

As ICT Service Desk Officer, you will deliver both Level 1 and Level 2 ICT support, ensuring a responsive and reliable service experience. Working across classrooms, offices and learning spaces, you will play a key role in keeping systems running smoothly and enabling a modern, student-centred technology environment.

This role offers a diverse and hands-on opportunity to deliver frontline ICT support while contributing to continuous improvement, innovation, and a high-quality user experience.

Key Responsibilities

• Provide ICT support via service desk, phone, email and in person
• Troubleshoot and resolve hardware, software and system issues
• Support device setup, deployment and lifecycle management
• Assist with Microsoft 365, Active Directory / Entra ID and endpoint management (Intune/SCCM)
• Deliver in-class and on-site support to minimise disruption to learning
• Provide basic AV support for events and presentations
• Contribute to documentation, asset management and service improvements
• Support cyber safety practices and secure use of ICT

Qualifications, Skills and Experience

• Relevant qualifications and/or demonstrated experience in ICT service desk or desktop support environments
• Experience providing Level 1 and Level 2 suppo…