Applications Administrator

About the Opportunity
Catholic Schools Parramatta Diocese (CSPD) is currently seeking a technically proficient Applications Administrator to join our IT Education Platform team on a permanent, full-time basis.
Application Administrators are dedicated to delivering high quality software support that enhances the daily teaching and learning experience. By acting as a technical bridge for school based ICT staff and vendors you will ensure that school systems are robust, workflows are clear and digital tools effectively support the academic goals of our staff and students.
Key Responsibilities
Provide end to end application support, from Level 1 user assistance through to Level 2 configuration and troubleshooting
Translate business and project requirements into functional system set ups, ensuring performance and stability for all users
Manage the full lifecycle of user accounts, prioritising automated provisioning via identity providers and performing manual updates as required
Design and enforce role based access and security controls to ensure appropriate, secure user access
Configure and optimise SaaS applications (settings, workflows, notifications etc) to align with organisational needs
Enable system integration and automation through native connectors and APIs to streamline data flows and reduce manual effort
Monitor system performance, triage issues and coordinate with vendors to resolve incidents and manage updates
Manage enhancements, releases, testing and data integrity across systems, including migrations and integrations
Partner with vendors to manage escalations …