Senior Customer Service Officer

This is a permanent full-time position commencing June 2026

The Teacher Registration Directorate comprises three branches: Registration and Customer Services, Investigations and Compliance, and Policy and Quality Assurance. It provides secretariat and operational support to the Teacher Registration Board of Western Australia, enabling the Board to carry out its statutory responsibilities effectively.

The Directorate’s core purpose is to uphold the public interest by ensuring teachers are appropriately registered and teacher education programs are accredited in line with legislative requirements. Through its work, it promotes high professional standards, supports regulatory compliance, and contributes to safeguarding the wellbeing and best interests of children.

The Role

Provides comprehensive administrative, reception, and clerical support within a high‑volume call centre environment, managing a large volume of incoming calls and emails daily. Responds to enquiries promptly and professionally, performs accurate data entry, prepares correspondence, and administers customer financial transactions including invoicing, receipting, and payment processing. Ensures the timely and accurate preparation of documentation while maintaining high standards of confidentiality and privacy for applicant and customer records.

Delivers informed advice on teacher registration matters, including complex enquiries, while supporting regulatory functions and ensuring compliance with relevant legislation and policy frameworks. Assists applicants, colleagues, and stakeholders with registration processes …