It Help Desk Technician

Established more than 60 years ago, Avila College has grown to become one of the largest Catholic secondary schools for girls in Victoria. Located in Mt Waverley, we offer Avila girls the best Catholic education and inspire successful futures. 

Part time 0.6-0.8 FTE

About You

Does working in a dynamic, progressive and vibrant education community sound like you?

Do you have a passion for IT and a desire to learn?

Do you thrive on proactively identifying IT issues and challenges, and proposing solutions?
 

Do you love working both independently and as part of a team?
 

The Role
 

This position provides frontline IT Help Desk support to students, staff and parents and assists in maintaining the College IT systems and technology. We are looking for a positive and enthusiastic problem solver, with experience as a Helpdesk Technician demonstrating a high level of customer service.

The Helpdesk Technician works in collaboration with a small team to provide a high level of customer service to the College students, staff and parents.

This role will appeal if you enjoy developing relationships and communicating with a wide range of stakeholders and possess a strong client service orientation. This role involves a high degree of interaction with Years 7 to 12 students in relation to Macbook queries, together with troubleshooting a variety of issues, multi tasking across priorities and facilitating requests from college staff regarding hardware and software/multi function devices.

The successful candidate will have demonstrated IT experience across a broad IT environment…