Senior Complaints and Information Officer (SCIO)
Employment
Full time, Temporary or Fixed term
Subject
General
Sector
Government
Salary range
Closing date
3 May 2026
Posted 20 Apr 2026
Details look wrong? Report an errorAbout Queensland Department of Education
Role description
Stakeholder Engagement Team
The Senior Complaints and Information Officer will play a key role in supporting regional leadership through the delivery of high-quality complaints management, ministerial and executive correspondence, and authoritative advice.
Working closely with the Regional Director and senior officers, you will coordinate and prepare responses to complex enquiries, complaints and appeals, ensure robust record keeping and confidentiality, and build strong relationships with schools, internal teams and external stakeholders.
This role is ideal for a highly organised professional with strong written communication skills, sound judgement, and experience navigating legislation, policy and stakeholder expectations in a fast-paced public-facing environment.
If this sounds like you, we'd love to hear from you!
Job details
Position statusFixed Term TemporaryPosition typeFull-timeOccupational groupEducation & TrainingClassificationAO6Workplace LocationSunshine CoastJob ad referenceQLD/NCR685865/26TClosing date03-May-2026Yearly salaryFortnightly salaryTotal remunerationSalary OtherJob durationUntil 01 Feb 2027 unless otherwise determinedContact personAmanda HockenContact details0488 297 412Access the National Relay Service
About the Department of Education:
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development…