ICT Senior Support Officer (Regional)

The Opportunity

We have an exciting opportunity for an ICT Senior Support Officer to join the ICT team at Catholic Education South Australia (CESA). You’ll be working with a variety of technology and helping to provide on-site and remote support to multiple schools. The technology you will work with is diverse, making this a dynamic role with the opportunity to develop your skills.

This position is based around Port Pirie/Mid North region, supporting the surrounding schools.

Your Responsibilities:

• Provide on-site and remote support and service to staff and students across multiple schools.
• Provide senior level incident response and incident diagnostic and resolution support for users and incidents raised.
• Ensure the effective and reliable operation of CESA’s compute, storage, network, access and unified communications infrastructure.
• Deploy, configure, upgrade and support devices including but not limited to desktops, laptops, tablets and peripherals.
• Install, configure, upgrade and support services including, but not limited to, operating software (MacOS, iOS and Windows client and server), applications and systems (including Microsoft 365).

About You

You’ll be a great fit within the ICT Senior Support Officer role if you have a customer centric approach, alongside excellent interpersonal and communication skills.

You’ll need:

• ICT experience in similar role, with exposure to a broad range of technologies
• Experience with and working knowledge of Apple and Microsoft client, server and cloud technologies, specialist experience in a minimum of one of the aforementioned areas is …